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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

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Uploading document type media UPDATE

edited February 2017 in Troubleshooting
Ubuntu 16.04/Providence 1.7, Schema 143/FireFox 51.0.1.Hi again, Sorry for all the questions! I am running 1.7 dev., and appreciate that this version is still in the development phase but I am experiencing the following in my installation. I can upload mp3, mp4, pdf, and .doc files and see the thumbnails. However when I try uploading .odt, .ods, xml or html files no thumbnails (only blanks) are generated and nothing shows up in the document viewer. If I comment out the external application path to libreoffice and  then upload a .doc file  I get the same result i.e a blank thumbnail. This leads me to believe that libreoffice is not recognizing any files other than .doc. Further more if a try and upload .xls files the system crashes, and I can't find any error messages. Am I doing something wrong or expecting too much from the dev version at this stage.  Thanks for your patience.
PS If I run libreoffice filename.odt or filename.xls or filename.ppt or filename.ods or filename.xml libreoffice opens the files


Hi, I have discovered that the path app/temp, vendor/ezyang/htmlpurifier/library/HTMLpurifier/DefinitionCache does not exist in my 1.7 dev install. Has this not been added yet or is the intention to do something else? - I think this may be the source of my problem. Any advice would be appreciated.


  • edited February 2017
    My apologies -my mistake I see this is no longer under app/vendor,tmp but directly under providence/vendor. Permissions seem to be ok so back to square one.
  • Hello, finally manged to get xls docs to upload and I am able to view them in the Doc Viewer. My problem was that my gmagick-php extension was not installed properly. .ppt uploads still don't work. (1.7dev)
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