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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

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  1. Data sample

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Importer not working after update (SOLVED)

edited August 5 in Troubleshooting
Hi,
I have just updated my providence install to 1.7.4 schema 147 and now when I drag a mapping into the block on the data importer page I get "Progress 40Kb 100%" but the mapping does not import. Any suggestions as how to fix would be appreciated thanks. Error log shown below
Eric





pre { direction: ltr; color: rgb(0, 0, 0); }pre.western { font-family: "Liberation Mono","Courier New",monospace; }pre.cjk { font-family: "DejaVu Sans Mono",monospace; }pre.ctl { font-family: "Liberation Mono","Courier New",monospace; }p { margin-bottom: 0.25cm; direction: ltr; color: rgb(0, 0, 0); line-height: 120%; }p.western { font-family: "Liberation Serif","Times New Roman",serif; font-size: 12pt; }p.cjk { font-family: "Noto Sans CJK SC Regular"; font-size: 12pt; }p.ctl { font-family: "FreeSans"; font-size: 12pt; }
Apologies for the garbage text
624 x 357 - 80K

Comments

  • Make sure the PHP "Zip" extension is installed. PHPExcel, the library CA relies upon to read Excel files, requires it for some files.

    seth
  • Hi Seth,
    Thanks for the feedback. Problem seems to be one of the vagaries of Ubuntu. I had PHP "zip" installed but updated to the latest ubuntu kernel a couple of days ago and for some reason PHP 'zip' was deleted. Re-installed and now the importer is working ok.
    Eric
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