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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

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Pawtucket Media Viewer Not Generating Images

Hi All -

I am perplexed by this issue, so I'm hoping someone else has come across it before. From Providence my media viewer works fine and generates the appropriate images, but from Pawtucket, if you click on a media item, like this example attached, all you see is a loading icon in the main screen, and warning icons in the thumbnails screen. Is there something I am missing with the set up of Pawtucket?

1403 x 961 - 99K


  • Hi there,

    This may not be the issue, but double check to be sure that the media is set to be publicly accessible. If you've got the object set to be available and the media set to be protected this can happen.

  • Hi Mike - This happens with everything (no matter the type of object), and both through the Admin Screen and the Media screen I have set the object and the media itself to Accessible to Public.
  • I should also mention that I am running the latest versions of both Providence and Pawtucket.
  • Here are some of the things that have popped up in the console, I have attached the whole file of what I copied from the console. Hopefully someone here can see what the issue might be. Thanks! Matt

    [Viewport.setHomeBounds] bounds.height must be greater than 0  openseadragon.js:16380:9
    [Viewport.setHomeBounds] bounds.height must be greater than 0  openseadragon.js:16380:9
    Error in parsing value for ‘top’.  Declaration dropped. app.html
    Error in parsing value for ‘left’.  Declaration dropped. app.html
    Error in parsing value for ‘width’.  Declaration dropped. app.html
    Error in parsing value for ‘height’.  Declaration dropped. app.html
  • edited September 2017
    This happens for me as well on detail pages, without having made any changes to media presentation, so it's definitely a bug. Should I switch to a different viewer?

    I see the same problem if I comment out this line in media_display.conf:

    use_mirador_for_image_list_length_at_least = 3
  • I am having this issue in Pawtucket as well, and a similar but not identical issue in Providence. When I try to load media, I get also get a pop up window just reading "Not Found" -- do you see this as well?
  • Liza, as well as bhoggard, I'll check when I'm back in the office. Out of curiosity, could you post a screenshot of your configuration? I have a feeling we're all dealing with a problem with similar origins (if not the same problem) and I'd like to compare your configuration to mine (I'll end up posting it as well when I get back). This is an incredibly frustrating issue as every report seems to lead me in a different direction.
  • The file is too big for a screenshot. I only changed that one line. Here it is as a gist:

  • I'm having the same issue.  I posted it in this thread a while back.  I can use Mirador and Universal View fine in Providence, but it doesn't work in Pawtucket.  I'm seeing the same Viewport.setHomeBounds issue.  Thanks!
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