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Providence 1.3 - Could not generate PDF

edited August 2013 in Troubleshooting
Hi Seth,
We are now using the rel. 1.3. the installation works perfectly. We are adding items and in trying to obtain a book summary
Current location > Edit > Book > Summary then "print page" the results is the following:
Errors occurred when trying to access /collectiveaccess/index.php/editor/objects/ObjectEditor/PrintSummary/object_id/7:

Could not generate PDF

the installed version of GosthSript is the 9.04 and GSview 5.0

Thanks in advance


  • Is it possible for me to see the system?
  • No, at this moment isn't reachable. It is a private network.
    I will post the configuration and the logs.
    Thanks in advance
  • Ok, do you have any broken images in your system? By "broken" I mean ones that don't load for some reason?

    Also, are you using non-latin characters?
  • edited August 2013
    In the configuration check I have the following entry:

    Application version 1.3
    Schema revision 79
    Release type GIT
    Office: Accepts and processes Microsoft Word, Excel and PowerPoint format documents
    LibreOffice cannot be found: conversion to PDF and generation of page previews will not be performed; you can obtain LibreOffice at http:.....

    LibreOffice is installed and the external_application.conf is set accordingly with the following entry:
    libreoffice_app = /Programmi/LibreOffice 4/program

    What is missing?

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