Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.


If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping


Answers may be delayed for posts that do not include sufficient information.

Not saving metadata after server migration....(Now can't upload images - Internal Server Error)

edited August 2013 in Troubleshooting
Either trying to add or modify metadata elements on objects results in the changed or added metadata elements not being saved. It worked properly on my dev server, but this started happening ever since I migrated it to the live server. Any help would be greatly appreciated.

Comments

  • Do you have the Suhosin PHP extension installed on this new box? If so disable it.
  • edited August 2013
    Hah. That was the ticket - but now I have a new issue - whenever I try to add pictures to an existing object or new object...it times out to an error 500 when I upload. I'm thinking its max filesize limit in php, but I'll test and report back.
  • Error in error.log is:

    "Premature end of script headers: index.php, referer: http://..."
  • What format are the images? And what image processing back-end are you using?
  • .jpg, and ImageMagick

    Increasing filesize, post and memory resources in the php.ini didn't fix it.
  • Try using disabling ImageMagick which will force use of GD. Then upload a JPEG. Does it work then?
  • That did the trick.
  • Ok then it's ImageMagick that's the problem. Are you only handling uploaded JPEG and PNGs? Or do you need TIFFs are well? GD only handles JPEG and PNG.
Sign In or Register to comment.