Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

import broken?

Has media import broken for anyone running the latest git code?

Mine hangs for a while, and eventually chrome gives me a "no data received" error (Error code: ERR_EMPTY_RESPONSE).

Tailed the Apache error log and it spits out the following two lines:
Error opening file for reading: Permission denied
lcms: Error #12288; Corrupted memory profile

I don't think it is complaining about permissions on the files I am importing – they're rwxr-xr-x

attaching a git status.


  • One of your images is most likely corrupt and it may be causing PHP/Apache to crash. How many images are you importing, what format(s) are they, and what image processing backend are you using? (ImageMagick, GraphicsMagick, Imagick, GMagick, GD or CoreImage)
  • 2,236 Images, in the following formats: bmp, jpg, jpeg, psd, tiff, tif, png, gif

    We are using Imagick.

    We've processed this same batch in the past without error, although the last import was halted mid-process. Will replace with a backup and see if that helps…
  • Seems that was the case – replaced with a fresh batch of images and we're in business. Thanks Seth!
  • You might want to try running GraphicsMagick/Gmagick. It's somewhat more stable and a whole lot faster than ImageMagick/Imagick.
Sign In or Register to comment.