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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

Question about how images are stored

I have Pawtucket and Providence running on two different server instances. Because of this separation, I'm working on routine database and media folder updates. However, I'm trying to get a sense of how the media folders operate. That's actually the most time consuming process in updating the databases for me. My question is, where are the newest images stored? That way I know which folders to copy specifically instead of copying the entire media folder. 


  • There's no sure way to tell where the latest images are stored. At least not a simple one. You could use a tool like rsync that only copies/syncs changes?
  • Thanks for the suggestion. I'm working on instituting DeltaCopy. 
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