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1.7 Universal Viewer or Mirador not displaying Large image after reprocess-media

edited December 2017 in Troubleshooting
I'm having a problem getting the Universal viewer to display the large image.  The thumbnails load ok, but the loading spinner keeps going for the large image.

All of the images are JPGs(no PDFs) and I ran the utility to reprocess media last week (took 4 days), but it didn't seem to resolve the issue. 

I was able to get it to work by manually deleting all media representations from an object and re-uploading them, so I'm just wondering if it is an issue with the reprocess media utility.

The other overlays work ok and the new providence bookview (mirador?) works ok in the backend.  

media_processing.conf has not been modified

Many thanks!


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