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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.


If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping


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Importer Upload Hangs

Hi All-

I've run into a problem with the importer upload where it just gets stuck. If I upload to the demo site, it uploads in less than 2 seconds and on mine I'm connected through local intranet, so I don't believe it's a connectivity issue.

The bar goes through to 100% and states the following note: "Progress: 15 Kb (100%)" but doesn't go anywhere else. I've tried a few times and have waited about 10 minutes for one of them to see if it's a timing issue.

Can anyone suggest a fix to this?

Thanks!
Matt

Comments

  • Hi everyone 
    I am also facing the same problem .
    Hi All-

    I've run into a problem with the importer upload where it just gets stuck. If I upload to the demo site, it uploads in less than 2 seconds and on mine I'm connected through local intranet, so I don't believe it's a connectivity issue.

    The bar goes through to 100% and states the following note: "Progress: 15 Kb (100%)" but doesn't go anywhere else. I've tried a few times and have waited about 10 minutes for one of them to see if it's a timing issue.

    Can anyone suggest a fix to this?

    kind regards
    johnsmith
  • Hi John - I think I found the issue with mine, I currently run php 7.0 on Ubuntu Server 16.

    What platform and php version are you using?

    If you're in the same position as I am, you can find some answers here:

    https://stackoverflow.com/questions/3872555/fatal-error-class-ziparchive-not-found-in

    This answer specifically worked for me:

    On ubuntu server, I had to do.

    sudo apt-get install php7.0-zip

    This installed the library but I still kept on getting the same error, so I had to restart apache using:

    sudo service apache2 restart



    Let me know and I'll see if I can help any further to get that fixed. Because that ZipArchive problem was a real pain in the but.
  • edited November 2018

    The same problem with me please suggest me.
    Hi All-

    I've run into a problem with the importer upload where it just gets stuck. If I upload to the demo site, it uploads in less than 2 seconds and on mine I'm connected through local intranet, so I don't believe it's a connectivity issue.

    The bar goes through to 100% and states the following note: "Progress: 15 Kb (100%)" but doesn't go anywhere else. I've tried a few times and have waited about 10 minutes for one of them to see if it's a timing issue.

    Can anyone suggest a fix to this?
    Regards,
    Alex

  • Hi Alex, what happens when you load the import mapping via caUtils?

  • Hi Julia - I think I found the issue with mine, I currently run php 7.0 on Ubuntu Server 16.

    What platform and php version are you using?
    Regards
    http://mcabazaar.com/

  • If this happens the first thing to verify is that your PHP installation has the Zip extension installed. It usually is, but apparently some Linux distributions now omit it by default.

  • What version of Providence are you using? I am unable to import to my install of 1.7.7 . Has anyone succeeded in importing a xls spreadsheet to the demo system? I really need help with this and would appreciate someone providing an import template and sample data which correctly imports to the demo system.

  • XLSX files are actually zip-compressed directories of files, so the PHP ZipArchive class is required. It's present in many/most environments by default. If it's not you'll have to install it.

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