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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

timeout problem in Pawtucket


We get an timeout error periodically in Pawtucket. A couple of times a week we get this fatal error:

Fatal error: Maximum execution time of 240 seconds exceeded in /public_html/pawtucket/app/helpers/utilityHelpers.php on line 412

What can be done to fix it? Providence is working as normal when this error occurs.



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