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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

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Media size setting

Uploading JPG images ("Representations") works for me if they are <2Mb but otherwise Providence quickly gives up - but with no error message.  There must be a setting somewhere because the underlying MySQL LONGBLOB allows for 4Gb, 

Could someone suggest where the setting might be?


  • In you server's php.ini file you'll need to change the upload file size limits updating two settings:


    The former sets the maximum upload size. The latter sets the maximum size for a POST request. You can set them to the same value, but if you set them differently make sure post_max_size is greater than upload_max_filesize
  • edited November 2017
    Fixed. Having switched to Apache from NGINX, it turns out that a separate php.ini is installed for apache2 i.e.

    in place of

    I was aware of these settings but had been editing the wrong file. Doh.
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