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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

Thumbnails for videos

We are testing importing videos into our CollectiveAccess instance. Just wondering if having thumbnails cut from the content is possible (for display in Providence but especially Pawtucket2)? Is there a way to manually upload a cut thumbnail that can be appointed to the video and not as an additional media representation?



  • Hi clovescat,

    Yes, there is a metadata element available on the object representation level that allows you to set the thumbnail from a particular timecode.  You can also manually upload thumbnails for use in the various derivative images that CA produces.
  • edited October 2018

    Hello Sofhie
    This would be helpful to know more about.
    Can you please, be a little more specific on how use the element to set a timecode for preveiw images?

  • Sorry, found it

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