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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

Lightbox not showing


I successfully can generate a lightbox in pawtucket and add objects to it, but lightboxes are not shown at all. What can cause this? (providence 1.7.5 pawtucket 2).




  • Are the representations set to display publicly?
  • Thx, I think it was a problem with my mobile opera browser. In mobile Firefox it works!
  • Hmm that's strange. And it works in all other browsers too?
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