Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

Pawtucket Detail slow loading

I run a pretty fast demo Version of CA on a shared server, but opening a 4000x3000 image in the detail (zoom) view of pawtucket takes more than 30sec. Is this normal? You can test it yourself here
Thx, Olivier


  • Hi Olivier,

    that’s far from normal - which PHP Version are you using? I noticed a major speedbump when upgrading to 7.1. Also you should check which Image processing Software you are using, Graphics or Image Magik (see here for more info:
  • Hi Olivier,

    It loads quickly for me... 
  • Hi seth, the first one loaded quick for me as well, the second one took ages…
  • edited April 2018
    Thanks both for your help. I also noticed erratic loading times and am not able to determine in which case it is fast or slow. I think its not the server, although its shared, ca runs like hell on it (they have 88core machines, all ssd). Its only the detail view of pawtucket.

    PHP is 7.1.

    I uploaded a new image which is fullHD and only 345KB, this one seems to load fast: here.

    Could it be the problem that I use GD (see other post, I am not able to run IM oder GM)

    Does Universal Viewer load the original picture in detail view? Even then it should not take more than 2 sec (at 3MB).

    Thx again,

  • I sucessfully activated GraphicsMagic now and tried another big picture (>4000px) which causes massive loading times, sometimes not even loading the image at all. Could this be a bug?
Sign In or Register to comment.