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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.


If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping


Answers may be delayed for posts that do not include sufficient information.

Video caption

Hello,

We are running installations of Providence 1.7.5 and Pawtucket 2.0, and have several video files. My understanding is that Collective Access supports caption files for video, but I wasn't able to locate documentation on how this works. Can a caption file for a given video be added with the 'Add representation' option on the Media screen? And if so, what file types are accepted (.scc, .srt, .vtt, etc)?

Additionally, does the video player included in Pawtucket allow for a caption track to be toggled on and off? Or would that feature need to be created?

Thank you for your help!

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