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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.


If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping


Answers may be delayed for posts that do not include sufficient information.

first installation of Providence 1.7.6

Hello,
I've tried to follow the instruction for the installation, customizing the setup.php file with the configuration for the data base.
Unfortunately if I try to access from the index page, there is the message
There was an uncaught fatal error. Please contact your system administrator and check the CollectiveAccess log files.

When I try with the setup page:
Forbidden. not allowed to access this page

Could you give me some basic advice?
Thanks a lot.

Roberto

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