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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

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Pawtucket2 image viewer not working

Hello, I'm experiencing an issue with Pawtucket 2 and the image viewer.
Everything is fine when up to 3 images are loaded; but when there are 4 or more images, the image viewer doesn't display anything.
The result is the same using chrome, firefox and edge. For clarity, you can find two screenshots attached.
Thank you for any help you can offer!

not working


  • In your theme's conf/media_display.conf, try changing the use_universal_viewer_for_image_list_length_at_least setting in the detail, images array to a higher number so it never attempts to use the univeral viewer and always uses the sideshow display.

  • Thank you maria! Problem solved

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