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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.


If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping


Answers may be delayed for posts that do not include sufficient information.

Browse results Powerpoint output format 500 error

In our Pawtucket browse results, the option to download as a Powerpoint results in a 500 error. We haven't changed the theme app.conf. Our Excel output works fine, which should be the same plugin that processes the Powerpoint output. Any suggestions?

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