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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

The thumbnails are not visible when I upload any multimedia object

Hello everyone, install Providence version 1.7.6, the problem I have is that you can not see the thumbnails of the images that I upload, just an icon. I have GraphicsMagick and ImageMagick. Attached image of the problem.

thank you very much


  • Hi. I'm having the same problem. Did you find any answer to your problem?


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