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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

Problem with Providence lightbox

In Providence, when accessing an enlarged image in the Lightbox overlay, the initial enlarged images presents itself fine. However when zooming in and panning around for an even larger detail, an error is thrown, “an error occurred when trying to access /providence/index.php/Detail/GetMediaOverlay/context/id/167/representation_id/363/overlay/1: Invalid controller path." The image disappears and is replaced by a path presumably for the detail image more enlarged. Any ideas why this is happening? Thanks!


  • I am running into the exactly same problem. Debian 9, providence 1.7.6, git commit a358ebbd.
    Lightbox was working in the past (before summer?), but I cannot specify which system update or git checkout caused this issue. Any clue on your side, rsteinert?

  • Hi Felix -- Since it is on the data entry side, I am living with it....Not ideal. Will post any findings I have when I get some time to investigate.

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