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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.


If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping


Answers may be delayed for posts that do not include sufficient information.

Storage Location menu

When I want to assign a storage location to an object, only three locations appear in the drop-down list. Those location names are taken from the Hierarchy Navigation list. However, I have over 50 locations defined and included in the Location Identifier list. These are the ones I want to associate with various objects. What do I need to do?

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