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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

Pdf uploading error

Some pdf are not uploading and some are uploaded in providence.
Please help me where to change in configuration file.


  • What error are you getting when you try to upload?

  • Was there a solution for this? I was experiencing the same problem when i tried to upgrade to the newest version since i have to get the server out of Ubunutu 12.04.

  • I've had this issue as well. I think I've had some badly formed pdfs. I've found that running the pdfs through the make accessibile action in Acrobat and converting to pdf/a seems to create a pdf that always loads.

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