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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.


If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping


Answers may be delayed for posts that do not include sufficient information.

Annotations (Start and End times) not working in Pawtucket2

In Providence (1.7.6) I can create "Annotations" with Start and End times, and a Title, for an mp3 file. When I save them, they appear as "Clips". When I click on a "Clip" the player jumps to the Start time and plays to the End time.

When I view the same mp3 in Pawtucket2, It displays the "FEATURED CLIPS" with the Titles, but times are listed as "(0.0s)" and when I click on them they all just start the player at the very beginning and then play all the way through.

Any ideas?

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