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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.


Installing CollectiveAccess 1.7.6...
Loading [Standard] DublinCore [2014 Revision]
There were errors during installation:
MySQL server has gone away


  • multiple attempts with no success

  • Your mysql instance is crashing. Check the logs for errors.

  • ok, I have successfully installed providence on


    I want to install Paw on collection.tattoomuseum, issues?

    or should I install Paw on tmb.tatoomuseum?

  • why don't give it a try and see how it goes?

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