Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

Thumbnails and images not loading with external drive for media


So we have recently extended the storage capacity of our server (mac running MAMP, LAN only) for Providence with an external drive. Upon changing the paths in media_volumes.conf, we are able to upload new images and even download them, but all the previews and image views are broken showing a "?," for media new and old. All paths (urlPaths and absolutePaths for images, tilepics, etc.) have been changed to the same location on the external drive.

Thanks for any help!


  • Just a quick update. Solved by moving the entire site to the external drive. Thanks.

Sign In or Register to comment.