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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

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Error when browsing object in Pawtucket2

Hello everybody.

I am using Providence 1.7.7 and Pawtucket2.

In Pawtucket, when I browse an object I access the page and a lightbox is loaded, but after a few seconds the page refreshs automatically with an error.

I have attached both the initial and the error image.

Any help is appreciated.

Thanks and regards.


  • Are you updating from an older installation?

  • Hi Seth.

    Thanks for your quick response.

    No, this is a clean installation.

    I have pawtucket2 and providence installed under different subdomains:


    I generated the symbolic link from pawtucket to providence media folder.

    Maybe I have a missing extension in my server that prevents the content from being loaded? The problem is I couldn´t get any information regarding the cause of the error.

    The grey cube keeps rolling in the center of the black area until the error is displayed. I am not sure on how to troubleshoot this. The Chrome console loses connection after the error and I see no records in php error.log


  • Hi Seth and everybody.

    Is there any additional information I can provide in order to troubleshoot this issue?

    If someone could offer my any guidance I will really appreciate it.

    Thanks and regards.


  • Hello CollectiveAccess community.

    Anybody has a clue on what could be the cause of this error? Your help would be really appreciated.


  • edited April 2019

    The problem seems to be related to the media file associated with the object. It is an Excel file. If I remove it then I can access the object correctly.

    Should I perform any action in order to display this kind of files correctly? Below is the screenshot of the media.


  • Hi everybody.

    For those who have the same issue. The problem is related to a missing OpenOffice plugin.



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