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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

Empty Editor Screens

Hi, I am using providence 1.7.6 and while trying to add items in the "standard object editor" and after a save all my editor screens now only show the "Save" "Cancel" and "Delete" buttons on the screens.. Any help on solving this problem would be appreciated. I see from the scouring the forum and other sources that a similar problem occurred in an earlier version but was fixed.


  • Did you edit the editor the UI itself?:

    Do you have any screen-level access control set up?

  • I have not knowingly edited the UIs if I look at the logs on these two UIs I see the last recorded changes were in March 2019. I could have inadvertently clicked on something I shouldn't have!!

  • I have been running as administrator and have checked in Access Control that all the relevant access roles boxes are ticked.

  • You'll want to make sure that screen-level access control is also not enabled and preventing the display.

  • Hello Julia,
    Thank you for the feedback but it seems somehow or other I must have corrupted my configuration file so I have done a fresh install and everything seems to be ok now. I will be more careful in the future.

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