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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

PDF export fails -- sometimes.

Providence version 1.7.5

Schema revision 147

Using DomPDF Plugin

Some Summaries will print, some will not.

Does not seem to be related to high-ASCII characters in the summary.

printTemplates have not been modified.

Some summaries that do print are longer than 1 page.

We've even had a record that went from not working to working! Couldn't identify what had changed, however....

Errors occurred when trying to access /index.php/editor/occurrences/OccurrenceEditor/PrintSummary/occurrence_id/15766:
Could not generate PDF

Anyone have a clue, or a suggestion on where to look for more detail?

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