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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

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Getting Fatal Error Messages in both Providence and Pawtucket

I really need help. Not sure when this started or how, have been getting fatal error messages:

In Pawtucket (This has been happening whenever we call the URL. It will take a long time to load and this error message will come up on a white screen instead of loading the actual page)

  • Fatal Error: Maximum execution time of 30 seconds exceeded in /var/www/html/pawtucket/app/helpers/utilityHelpers.php on line 412

In Providence (These shows up usually shortly after the warnings, after we refresh the page)

  • Fatal Error: Out of memory (allocated 2097152) (tried to allocate 65536 bytes) in var/www/html/caadmin/app/lib/ca/IDNumbering/IDNumber.php on line 39
  • Fatal Error: Out of memory (allocated 2097152) (tried to allocate 20480 bytes) in var/www/html/caadmin/vendor/ezyang/htmlpurifier/library/HTMLPurifier/DefinitionCache/Serializer.php on line 73
  • Fatal Error: Out of memory (allocated 10485760) (tried to allocate 20480 bytes) in var/www/html/caadmin/app/models/ca_user_representation_annotations_x_entities.php on line 0

Also in Providence but a warning (appeared in results detail page)

  • Warning: exec(): Unable to fork [/user/bin/ffmpeg>/dev/null 2>&1] in /var/www/html/caadmin/app/helpers on line 156
  • Warning: exec(): Unable to fork [/user/bin/libreoffice --version 2>/dev/null] in /var/www/html/caadmin/app/helpers on line 237

Any help is greatly appreciated. This is beyond us. Never even gone into those folders or lines.

How do I fix this?


  • Try upping the memory_limit setting in php.ini to something higher. Maybe try 256m and see how that works.

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