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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.


If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping


Answers may be delayed for posts that do not include sufficient information.

Clicked on images on front-end are mostly blurry

Hi Support, sorry to bother you. I have uploaded a bunch of images perfectly to CA. In the back-end or downloaded, the images are crystal clear. In the initial record public view, they are also fine.

However, when you click on them to view the 'blown up' image, it looks like is starts to render the image properly, and then stops. Screenshot attached. I searched around for an answer, but couldn't find one, sorry. Please help? Thank you!!

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