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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

Installation confusion from first time user

I am terribly confused about what needs to be downloaded for Providence to work. And yes, I read the wiki. I really need step-by-step instructions because I am not a coder.


  • What operating system are you going to use? Are you installing the program to a server or on a local desktop machine? Providence is based on running a server which uses Apache2, MySQL/MariaDB, and PHP, therefore, the first step is to install those programs. What OS you plan to run the program on will determine how to install the server.

  • Running on Windows on a desktop
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