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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.


If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping


Answers may be delayed for posts that do not include sufficient information.

Importer list keeps on skipping my worksheet

jteesdalejteesdale
in Troubleshooting

I am trying to import a data mapping document into collective access. I have successfully imported mapping documents before. If someone could please tell me why this is happening that would be most approached. I have attached the mapping document I am trying to upload.

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