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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.


If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping


Answers may be delayed for posts that do not include sufficient information.

Tile Viewer Loading then Stalls in Chrome

Hi,
I have noticed that when opening up Tile Viewer on an individual record for a closer look in Chrome , Tile Viewer starts loading but stalls, then stops leaving the image partially out of focus. Firefox and Safari seem to work fine. This just started becoming an issue recently for me. Is there a reason why? I updated my Pawtucket installation but to no avail. See here for an example.

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