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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

Images not showing in the front-end at all (Providence)


I have been trying to set up CollectiveAccess Providence for some days now and everything is working just fine except that images are not being shown in the frontend anywhere, I can download the image and nothing is wrong with it I just can not see the thumbnail nor the image at all in the Image Viewer.

My Providence version is 1.7.8
The operating system is Ubuntu 16.04 LTS
PHP version is 7.3.8

I have installed every php requirement and os requirements which are defined here
and followed the installation instructions here

Here is an image on how the images look like in the front-end

And here is an image on how it looks like after you click on it (ImageViewer)


  • What is the format of the images? What does the media bundle (the editor field you use to upload media) say about these images? And what media processing back-end do you have installed? GraphicsMagick?

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