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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

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I can not register users through Pawtucket

I keep on trying to create accounts for Pawtucket but every time I fill out the form nothing happens and it seems that nothing get registered


  • I also have this problem at - I have checked my app.conf, have kept the defaults, fill out everything in the form, and on Register, it just goes back up to the top of the Register form. Please help?

  • I did get this error in IE:

    0: Unable to get property 'isPersonal' of undefined or null reference - Autoformfill_ContentScript.js (1,168),

    Both Firefox and Chrome threw a number of deprecated warnings (but at least had bootstrap alerts on the form). But still just went to the top of the Register form with no success or failure message and no email landing in the relevant mailbox.

  • To hopefully help more, this is the sequence of events in image form - the Register modal appears, it gets filled out, click Submit, then it just goes to the top of the form (no error messages, alerts, etc.). I am happy to check logs as appropriate but the Event Log is failing. I also looked in /pawtucket2/app/log but it was empty.

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