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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.


If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping


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Older images not loading up in pawtucket

Hi,

Is there anyway to refresh image files added to providence? I've noticed that the first batch of images we added to our system are not loading up in Pawtucket. The tiles appear, but the actual images do not appear in the viewer (eg. http://cfcca-archive/index.php/Detail/library/1834). It does work if I reload the jpgs into providence, but I'm hoping there is a quicker way to do this. We haven't updated Providence in a while (we are still on 1.7.5).

I'm sure I've seen another post about this before, but I couldn't find it in a search.

Thanks

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