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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

Empty homepage on install

edited November 2019 in Installation

We installed Providence 1.7.5 on Ubuntu 18 LTS and (we thought) setup the New Museum's preconfigured profile. However upon login, the homepage is empty; there's no menu items or search bar at the top; only the CA logo and an empty (but still customizable) dash. Did we miss a step during install?


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