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Images not displaying in Pawtucket

I have installed Providence and Pawtucket 2 on the same Ubuntu 18.04 server.

I can see uploaded jpg images in Providence, but not in Pawtucket. The site is
I have tried both using a symlink from providence/media to pawtucket/media, and editing the global.conf file to use /var/www/html/providence/media, but neither option has fixed the problem.

From directory /var/www/html/pawtucket
lrwxrwxrwx 1 www-data www-data 30 Dec 20 07:07 media -> /var/www/html/providence/media

Php -i output (clipped):


GD Support => enabled
GD headers Version => 2.2.5
GD library Version => 2.2.5
FreeType Support => enabled
FreeType Linkage => with freetype
FreeType Version => 2.8.1
GIF Read Support => enabled
GIF Create Support => enabled
JPEG Support => enabled
libJPEG Version => 8
PNG Support => enabled
libPNG Version => 1.6.34
WBMP Support => enabled
XPM Support => enabled
libXpm Version => 30411
XBM Support => enabled
WebP Support => enabled

How can I fix this?


  • Make sure you've set access for all media items to "accessible to public". Setting access for the object itself will only show the record. Media have their own access values.

  • Both the Collection and the objects are all set to "accessible to the public" I tried changing it to not accessible and saving, then back to accessible, but still have the same problem.

  • Are the media representations themselves set to accessible to public? It looks like they're not.

  • edited December 2019

    I have changed AP000001 to accessible in the media representation, and now I get a different "Image not found" icon on the Pawtucket display.

  • Update: I added some new items (PDF's) and the thumbnails for these are not showing either. However the media is available when you select an object. I hope I am using the correct terms - I am not an archivist by profession!

  • Is there any way for me to see this site? The broken image implies you have the symlink set up incorrectly.

  • edited December 2019

    Here is the directory list:

    nirvine@niserver:/var/www/html/pawtucket$ ls -l
    total 292
    drwxr-xr-x 14 www-data www-data 4096 Dec 18 20:01 app
    drwxr-xr-x 19 www-data www-data 4096 Dec 18 20:01 assets
    -rw-r--r-- 1 www-data www-data 729 Dec 18 20:01 composer.json
    -rw-r--r-- 1 www-data www-data 1076 Dec 18 20:01 composer.json-okta
    -rw-r--r-- 1 www-data www-data 168028 Dec 18 20:01 composer.lock
    -rwxr-xr-x 1 www-data www-data 5424 Dec 18 20:01 index.php
    -rwxr-xr-x 1 www-data www-data 35146 Dec 18 20:01 License.txt
    lrwxrwxrwx 1 www-data www-data 30 Dec 20 07:07 media -> /var/www/html/providence/media
    -rw-r--r-- 1 www-data www-data 6363 Dec 18 20:01
    -rw-r--r-- 1 www-data www-data 274 Dec 18 20:01 robots.txt
    -rw-r--r-- 1 www-data www-data 1931 Dec 18 20:01 service.php
    -rw-r--r-- 1 www-data www-data 11851 Dec 18 23:42 setup.php
    -rw-r--r-- 1 www-data www-data 11902 Dec 18 20:01 setup.php-dist
    drwxr-xr-x 6 www-data www-data 4096 Dec 18 20:01 support
    -rwxr-xr-x 1 www-data www-data 1081 Dec 18 20:01 THANKS.txt
    drwxr-xr-x 4 www-data www-data 4096 Dec 18 20:01 themes
    drwxr-xr-x 36 www-data www-data 4096 Dec 18 20:01 vendor
    drwxr-xr-x 3 www-data www-data 4096 Dec 18 20:01 viewers
    -rwxr-xr-x 1 www-data www-data 648 Dec 18 20:01 Warranty.txt

    Can I PM you? I appreciate the help.
    When you "see the site" I am assuming you mean the server.

  • You can email me at

  • Send me your Pawtucket setup.php file please. From the looks of those image urls you have the path entered incorrectly.

  • I have deleted Pawtucket and reinstalled, and it is working well now. Thanks for the help.

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