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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

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cSRF token not valid

Hi! We have a local server running Providence. Every time we try to upload an image/media file it halts and shows 'cSRF token not valid'. Any ideas as to what might be causing this? Much appreciated!


  • I'm having this problem as well! The error code I get is:

    DatabaseException: Lock wait timeout exceeded; try restarting transaction

    Did you manage to resolve this?

  • Do you get CSRF or the database exception? Or both?

  • Hey Seth,

    Yesterday I was getting both, and today when I try to save a media representation, the rest of the record saves immediately and the media representation disappears completely like it was never there.

  • Hi,
    As I understood some messages about this recurrent "CSRF token" problem, it should be linked to the cache of navigator. May be your files in cache were updated...

  • Hi Darrigan,

    I'm pretty novice at all this stuff. Could you expand on what you mean by cache of navigator?


  • Well, I'm sorry, may be "navigator" is not the right word in english. I mean "web browser".
    Look at this:
    and this:


  • Thanks for clarifying! I wonder if this is something that can be improved server-side, or if it can only be fixed client-side through my browser. I will look into this.

  • To update, I ran into the CSFR token problem, tried clearing my cache from my Chrome browser, and then tried saving the media representation again, only to receive an "uncaught fatal error" message. Checked my Providence log, and it gave me the "ERROR --> DatabaseException: Lock wait timeout exceeded; try restarting transaction code" again.

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