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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

Cannot drag and drop import mapping excel sheet

I have been playing around with different import mapping templates and I can no longer drag and drop the import mapping file. It will no longer upload and I am not getting any error messages.


  • I would double check if php-zip is still installed on the server because on a new install I had a similar problem that went away as soon as I installed php-zip.

  • I occasionally have this problem when using Google Chrome. Switching to Firefox fixes it for me. Unsure if this is related, but it's worth a try to attempt a different browser.

  • Thank you! Switching the browser appears to have worked for now

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