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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

Browse view fatal error


We're having an issue with the Find > Browse screen in Providence. It returns this error:

It looks like you made an update in the github repo to the file referenced in the message (ajax_browse_facet_html.php) to "eliminate ancient Unicode calls." Do you think updating that file with your changes will resolve the error?

Thank you.


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