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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

Import error

edited April 7 in Troubleshooting


i have correctly imported the mapping file to the system, but when i try to run it with a file with some data the progress bar doesnt move and theres no message, it just sits there and the data doesnt get imported.

Any suggestion?


  • Make sure you have the PHP ZIP extension installed... that's the first guess. If it's installed then try to see if there are errors in the logs.

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