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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

Overlap in display

I've inherited this site and am new to CA. I don't have much information on how the previous person installed or configured. All of the displays for all of the images overlap with the text. I'm not sure how to fix this issue or where to start.Example:


  • Hi,

    You can control the size of the various media viewers in your theme in media_display.conf. In your case, the width was left too wide for the design. I actually have access to your server, so I have gone ahead and fixed the size.

    We didn't design your site, but we have provided support in the past so feel free to contact us directly if you need anything further.


  • Hi Seth,

    Thanks for your input. As I said, I don't have much information regarding the set-up. Since you have access to the server, could I contact you in private to ask some questions?


  • Sure. Send email to

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