Trouble with Relationship

Our relationship function won't work... We can add separate entries but none of their relationships features works and nothing can be linked together. Would anyone know what is the issue here..or if it is an installation problem? We are currently at version 1.7.8, relationshipGenerator plugin is installed and shown at "available" status.

Our issue demo: https://youtu.be/_tF8Wczwuu4

As you can see the dropdown list from the Quick-add did not show any existing entries we had...

Thank you very much.😫

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