Fatal error trying to add 3D file to an object

edited May 18 in General Support

I tried to add a 3D file to an object. I tried to add both formats .stl and .ply; when I clicked on "Save" the following error is displayed:

Fatal error: Uncaught Error: Call to undefined function caOpenCTMInstalled() in C:\xampp\htdocs\providence\app\lib\Plugins\Media\Mesh.php:334 Stack trace: #0 C:\xampp\htdocs\providence\app\lib\Media.php(284): WLPlugMediaMesh->write('C:/xampp/htdocs...', 'application/ctm', Array) #1 C:\xampp\htdocs\providence\app\lib\BaseModel.php(4775): Media->write('C:/xampp/htdocs...', 'application/ctm', Array) #2 C:\xampp\htdocs\providence\app\lib\BaseModel.php(2630): BaseModel->_processMedia('media', Array) #3 C:\xampp\htdocs\providence\app\lib\BaseModelWithAttributes.php(508): BaseModel->insert(Array) #4 C:\xampp\htdocs\providence\app\lib\BundlableLabelableBaseModelWithAttributes.php(256): BaseModelWithAttributes->insert(Array) #5 C:\xampp\htdocs\providence\app\models\ca_object_representations.php(414): BundlableLabelableBaseModelWithAttributes->insert(NULL) #6 C:\xampp\htdocs\providence\app\lib\RepresentableBaseModel.php(570): ca_object_representations->insert() #7 C:\xampp\htdocs\providence\app\lib\BundlableLabelableBaseModelWithAt in C:\xampp\htdocs\providence\app\lib\Plugins\Media\Mesh.php on line 334

I also tried to add the same 3D file with .obj extension. This time the previous error didn't show up. Though the file is apparently uploaded, I can't see neither the preview nor the 3D in full screen when I click in the file.  I only see a icon of a blank sheet.

Is there any solution?

I'm running CA with xampp in a Windows 10 Pro (64 bits) OS.

I'm new to CA and I know nothing about PHP or any type of programming.

Thank you for any help,


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