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Welcome to the CollectiveAccess support forum! Here the developers and community answer questions related to use of the software. Please include the following information in every new issue posted here:

  1. Version of the software that is used, along with browser and version

  2. If the issue pertains to Providence, Pawtucket or both

  3. What steps you’ve taken to try to resolve the issue

  4. Screenshots demonstrating the issue

  5. The relevant sections of your installation profile or configuration including the codes and settings defined for your local elements.

If your question pertains to data import or export, please also include:

  1. Data sample

  2. Your mapping

Answers may be delayed for posts that do not include sufficient information.

Gmagik issue

I have had an installation of CA operating for about a year. Recently, an issue has started where trying to upload a jpg media representation results in the photo not being imported. The correct jpg information is present but the photo is just a gray square. I have upgraded to CA 1.7.7 operating on php 5.6 to try to fix it but that has not helped. If I change from gmagik to imagik, the import works as expected but with the colour space/faded image issue. The only change that I know of is the addition of openssl to the installation. So, is there a tool that I can use to make sure that the system protocol is correct (https) and check the php extension versions? The configuration tool does not give this kind of detail.


  • Try running phpinfo() in a bare script to see the versions of all extensions.

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